FREQUENTLY ASKED QUESTIONS

 

We hear from hundreds of parents every year who want to know that their sons and daughters are going to be well looked after while participating in a project with one of our partners. Regardless of the age of our travellers, we find that their parents (and also their other family members or friends) are always interested in learning more about how Tru Experience Travel works, and what steps we take to support our clients and ensure that they have a safe and enjoyable time abroad.

 

Here are the most frequently asked questions about Tru Experience Travel, along with our answers. These questions come from the travellers themselves or from their nearest and dearest. However, always feel free to email or phone us if you need to know anything more; we will email back very quickly – or we would be pleased to speak to you.

 

TRAVELLER’S FAQ

 

How old do I have to be?

You must be 18 years or over, Tru Experience Travel do allow a minimum age of 16 if your parent/gaurdian has filled out our parental consent form. You may also be accompanied by a parent, guardian or friend who is over the age of 18.

 

Where can I go?

Currently the exciting locations that we offer are; Argentina, Australia, Cambodia, China, Ecuador, Fiji,

Ghana, India, Indonesia, Japan, Kenya, Laos, Malawi, Myanmar, Nepal, Peru, Philippines, South Africa, Sri Lanka, St Lucia, Tanzania, Thailand and Vietnam. Each of our destinations offers their own unique cultural experience.

 

What type of projects are available?

We have a huge range of projects accessible to you; Beach locations, Buddhism Experiences, Chinese Language Course, Cultural projects, Gap year adventures, volunteering projects, teaching, medical work abroad and many more.  Please view more details on the Experiences link on our website.

 

How long do they last?

We offer projects from 1 week to 12 months and anywhere in between. Why not plan a gap year with several different cultural experiences throughout?

 

Can I combine projects?

Yes, we can arrange multi trips, either within a country or across countries. We will always look for the best deals of travel available to you.

 

When do I apply?

Now, why wait, we can plan in advance or for the immediate future.

 

What are the costs involved?  Is the work paid?

Our experiences are all priced differently, we charge for the package which definitely includes your accommodation, 3 meals per day and support at the location.  Sometimes airport transfers are included,  if not they can be arranged and paid for separately. The work itself is not paid. Please see each experience for further details.

 

Can I fundraise for this project?

Many of our travellers do fundraise to help with their project, but we certainly don’t say that you need to do this.

 

Can I go with friends?

Yes, we can arrange group bookings on to experiences.

 

What qualifications do I need?

The majority of our projects require no necessary qualifications – just reasonable spoken English.

 

What will I gain from this project?

You will gain experiences of a life time and yet you get to give something back, which will give you a sense of pride. An interesting addition to your CV to make you stand out from others when applying for future jobs or universities, it is a good talking point for interviews. A chance to be part of a project that will make your money go further and place you in a safe environment. Finally, an amazing fun filled adventure, meeting new friends that will last a lifetime.

 

Do I need to know the local languages?

Our projects do not require specific language skills and few of our travelllers speak the local language before they go, it would be advantageous for you to learn a few basic phrases, but it is not necessary.

 

PARENTS FAQ

 

How do you choose the partners that you work with?

Our partners are known internationally and we have built strong relationships with all of our partners.  Both Tru Experience Travel and our partners combined have a brilliant track record with lots of positive testimonials. Our staff in the UK work closely with the partners abroad to guarantee that they understand what we at TRU Experience Travel expect from them.  All of our overseas projects are regularly checked.

 

Are the countries safe?

Before we set up a project in a destination, the country must be politically stable and safe. If they are not, we don’t go. We constantly check Government Foreign Advice. We inform volunteers of any major risk before they book. https://www.gov.uk/foreign-travel-advice

 

Will there be supervision on the project?

Staff are based locally or live directly on site this puts staff in a good position to monitor the wellbeing and safety of the volunteers.

 

How do you get to your destination?  Do you book the flights?

Before volunteers leave for the experience we have a pre departure briefing, we will check if the volunteers have the right Visa, Insurance cover, flights and bookings. We will also discuss any concerns that they may have.  If you wish, we will help book all of the above.

 

How do you select the accommodation?  Who will they be staying with?

We check the standard of accommodation our travellers will be staying in with our partners prior to any trip. The accommodation is checked on a daily basis by staff, and we get regular feedback from previous volunteers. We will only accept clean, hygienic and comfortable accommodation. We are kept up to date with any work that might be commencing during the volunteers stay, if this will affect them in any way, we will arrange alternative accommodation.

 

What will the food be like?  Are meals included?

Yes 3 meals per day are included, a range of local meals will be freshly prepared. It is highly unlikely that the food provided will be the same as what travellers are used to eating at home, so they must be willing and prepared to try new things. There are vegan options avalible. Food is hygienically prepared and we can look to cater for food allergies, if necessary.

 

Will there be other people on the project?

This can vary from project to project, however there are always volunteers/participants from all over the world on the projects.

What vaccinations are required?

It is very important that a traveller has all of the necessary vaccinations well in advance of their trip. Vaccinations will differ from country to country. Please contact us for more information. Please note vaccinations are not covered in our fee.

 

What happens when they arrive in the country?  How will they get to and from the airport?

A staff member will meet the volunteers as soon as they land at their destination, they will help get the volunteers settled in. All rules and regulations will be discussed. Volunteers can contact staff throughout the duration of the project and stay.  Airport pick up is provided.

 

How much money does my child need to bring with them?

The amount of money a volunteer will require can vary greatly depending on the individual’s preferences and travel plans. Please ensure that you have enough for your basic supplies and activities. During the stay, travellers will be taken to an ATM machine and shown where they can safely withdraw cash in the local currency.

 

How can I contact them during their trip?

We have a 24/7 emergency telephone line.UK (07951 536023) We provide field contact details (phone number and address of where the volunteers will be staying).

 

Will there be medical facilities close at hand?  What happens if they require medical attention?

On arrival staff will explain to volunteers how to access medical care and what to do in an emergency. Staff are based locally or live direct on the sites with the volunteers. Medical care is always close by.

 

What support will be on offer to them during the trip? How do I know that they are safe?

Our partners are required to follow a written risk assessment, based on the results, we identify any problems there may be and take the action needed to reduce the chance of injury, sickness or crime.